Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You must do this by contacting us at info@theprintcaveuk.com in the first instance.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@theprintcaveuk.com 

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Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue.

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Exceptions / non-returnable items
Certain types of items cannot be returned, this includes custom products  or personalised items. Please get in touch if you have questions or concerns about your specific item.

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size. On every product there is accurate sizing information to give you the information you need to make a decision on the sizes you wish to order that product in.

Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us and we will try to help.

All personalised items from Print Cave UK are made to order; this includes items purchased from our affiliated merchandise collections.

Unfortunately, we cannot accept returns on sale/clearance items

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theprintcaveuk.com